POLICIES: Business Policies

As a cluent of University of you, Amanda Goldman-Petri is your main point of contact. From time to time Amanda may assign a different point of contact in the event of her absence or if your question is billing related (Amanda hates handling billing questions)! If you receive communications from Quay Hayden, he is my Financial & Administrative Assistant, so don’t be alarmed.


The primary method of contact of Amanda is via your secret Facebook Group (if you are a private client) or your closed Facebook Group ( if your are a member f a group coaching program). Amanda checks all Facebook Groups once per day. If you must send something personal to Amanda through Email or Facebook Messenger, please understand that she does not check her email or messages frequently and there will be a delay in response. The fastest way to get response is by posting in your group.

Amanda fully admits in advance that she is bad at communicating via Skype and Text. Therefore, we do not utilize those methods of contact in University of You. Should you use those methods of contact, we do not guarantee a response.

Amanda does not accept unscheduled phone calls (she screen call like biotch!). Therefore, if you are a private coaching client, please use her scheduling calendar to schedule your call. If you are not a private or VIP client, please purchase a Discovery Session with Amanda to access her calendar or complete an application to one of our program to talk to our team at no cost.

When you respond to Amanda, you will typically receive a response within 24 hours. Again, Amanda checks both Facebook Groups and her Email once per day.

Responses are not guaranteed during non-office-hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of Vacations, Holidays, or Emergencies. Amanda will do her best to make you awares of this delays in advance.

office hours

Amanda is based in the Eastern Time Zone. Therefore, our official office hours are roughly Monday through Friday 9am – 6pm Eastern Time.

Our Company Holiday Calendar can also viewed here.

If you need assistance outside of our normal business hours, we will do our best to accommodate. Please remember that Amanda is a human being with a family and a life too.